It is very important for us that you are satisfied with your order. But if there is something you’re not satisfied with, you have the right to return the product within 14 days without assigning any reasons. This period starts on the day after receipt of your order.
In order to invoke your right of revocation you have to inform us about the returning by a Withdrawal Form or by sending us a message to our e-mail address firstname.lastname@example.org. You can also use a pattern Application form which is still not mandatory. After you fill in the Withdrawal Form or send an e-mail to us, you will get our confirmation of your cancellation request.
The Return Procedure
We ask you to deliver products by any transport company by yourself after you have informed us that you want to return the product. The product should be delivered to the address which will be given to you in the acceptance letter.
The product should be returned only in its original condition and in the original packaging.
You will receive the purchase amount back within 14 days after receiving and acceptance of the products in our warehouse.
If the consumer after receiving the products has complaints about the quality of the products and has declared about them, we will reimburse the shipping cost.
If the consumer after receiving the products changes his mind to purchase it without complaints about the quality of the products, then the return is carried out at his expense.
The refund will be issued by the means of payment you used placing the order.
Service charges such as assembly, installation, express costs, bank transactions fees, etc., are excluded from reimbursement.
If you want to cancel the purchase agreement, fill in the following form and send it to us to email@example.com
- To LIGHT TO HOME online store
- I/We (*) hereby give notice that I/we (*) hereby revoke our agreement relating to the sale of the following goods/provision of the following service:
- Ordered on (*)/Received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if the form will be submitted on paper)
(*) Delete as applicable